Dunelm

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4.2

( 16 reviews )

Department Stores, Discount Store, Supermarket

Open 09:00 AM - 08:00 PM See Hours

Alston Retail Park, Alston Rd, Keighley BD21 4AG, United Kingdom +44 1535-280-313

Introducing Dunelm Mill Cafe, a renowned chain retailer specializing in bedding, curtains, soft furnishings, kitchen equipment, and home goods. With their extensive range of products, Dunelm Mill Cafe offers customers the convenience of in-store shopping, in-store pick-up, and delivery services. Located at Alston Retail Park, Alston Rd, Keighley BD21 4AG, United Kingdom, the store provides a pleasant shopping experience for customers. Their opening hours are from 9 AM to 8 PM on weekdays, 9 AM to 7 PM on Saturdays, and 10 AM to 4 PM on Sundays. Dunelm Mill Cafe takes pride in offering quality merchandise and exceptional customer service. Whether you are looking to upgrade your home decor or find the perfect kitchen essentials, Dunelm Mill Cafe is the go-to destination for all your household needs.

Amenities and More

Service options
- Delivery
- In-store shopping
- In-store pick-up
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible lift
Payments
- Credit cards
- Debit cards
- NFC mobile payments

Reviews

4.2/5

16 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Robin karpinski

March 22, 2024

Great parking and pick-up for online orders, problem was I bought 2 sets of different batteries AA and 9v price on display was £8 + £4 respectively but was charged £10+ £5 which is %25 extra???? I noticed straight away and was refunded ( 5 days approx) to be returned to my card.....careful people and watch the prices.

Célia regina

March 22, 2024

We decided to buy Christmas decorations Today and also return a toilet seat still in all the packaging as it was the wrong fitting. I didn’t have the receipt to hand, because I was 1 days off the 28 day policy the manager who clearly had anger issues refused my return. The assistant was lovely and She was clearly shocked with the managers poor customer service. We have spent loads of money in Dunelm and most likely won’t be returning to that store. Very disappointed and now stuck with a toilet seat which we can’t use. Clearly he could have just give us store credit and knocked the amount off the Christmas decorations which would have been around £100 spent. The manager needs lessons on good customer service

Mary gutman

March 22, 2024

The store itself has lots of variety but the cafe needs improvement. It took 30+ minutes for 3 dry jacket potatoes to arrive. Some butter would have been nice. It wasn't even busy but the service was just slow. Kids eat free but apart from the coffee, not worth eating from there.

Mary graham

March 22, 2024

Good service from the staff. The store is set out well with plenty of stock. However, some items are a little pricey.

Diana kennedy

March 22, 2024

I bought wrong size quilt as it was on the wrong shelf. I partially opened bag and realized so returned within 15 mins. Store manager (although customer service said it's managers discretion) refused to exchange it. I have previously spent thousands on my home at this store, so won't be using ever again.

Kagebeauty

March 22, 2024

Great store. Plenty of parking. Friendly staff. Disabled toilets available to the public. Nice coffee shop and a good range of items.

Luis angel

March 22, 2024

Good selection of household items and has a lovely cafe. The place to go to for bedding and curtains. Generous giving 3 stars as checkouts are horrendous. Large queues and only 1 person on tills

Deepinder singh

March 22, 2024

Having to edit this after my last two visits - wonder if the manager is on holiday? 1st visit - lad sat around on rugs playing or chatting on his phone. Looked up briefly I walked around the corner think he thought someone had seen him, but realised i was just a customer so went back to his phone. The 'cliq' was stood in other sections - groups of 3 or more. Having a good moan about customers. Even eye rolled when one asked for help - I will call these groups Karen's in the work place. Second visit - Samlle pallet of stock on the floor - the rug I wanted could still be seen just out of my reach buried. On asking a colleague 'we are short staffed' will be a few days' which is understandable as heavy work, but if the other lad is doing it will probably be a fortnight. Of course it could have been a different pallet - however I suspect not. (Two days later) OK- so I know retail is tough at the moment - more work, less team, and sometimes it feels exhausting helping anyone that bothers to comes in. But let's also be clear - without customers you won't do well for long - I personally will shop elsewhere or online after what I have witnessed this last week. And just out of interest- why wasn't I offered 'extra discount if you give me your email address' already registered? Oh, dont worry just give me another email it will all save you money today' speech? Please clean up the place - was my go to place for homeworld items.